Last Updated: March 2026

1. Overview

At ATL Online, we are committed to ensuring customer satisfaction while fully complying with UK consumer protection laws.

Business Address: 9 Taunton Road, London, England, SE12 8PQ
📞 Phone: 07599 141290
📧 Email: admin@atlonline.co.uk

2. 14-Day Right to Cancel (UK Consumer Contracts Regulations)

Customers have the right to cancel their order within 14 days of receiving the goods.

To qualify for a return:

  • Items must be returned within 14 days of cancellation
  • Items must be unused and in original packaging
  • All accessories, manuals, and security seals must be intact

3. Non-Returnable Items

For hygiene and security reasons, certain items cannot be returned if opened or used, including:

  • Opened or activated mobile phones
  • Items with broken security seals
  • Software or digital products
  • Accessories such as earphones (if opened)

4. Faulty or Damaged Items

If your item arrives faulty or damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos or video evidence

We will assess the issue and may offer a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

5. Refund Process

  • Refunds are processed within 5–10 business days after receiving and inspecting the returned item
  • Refunds will be issued to the original payment method
  • Original shipping fees are non-refundable, unless the item is faulty or incorrect

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We strongly recommend using a tracked and insured delivery service

7. Warranty

Products may include a manufacturer’s warranty, where applicable.

The warranty does not cover:

  • Accidental damage
  • Liquid damage
  • Misuse or negligence
  • Unauthorised repairs or modifications

8. Fraud Prevention

ATL Online reserves the right to refuse returns if:

  • The device has been tampered with
  • The IMEI number does not match our records
  • The item shows signs of misuse, damage, or alteration

9. How to Start a Return

To initiate a return, please contact us with the following details:

ATL Online
9 Taunton Road, London, England, SE12 8PQ
📞 07599 141290
📧 admin@atlonline.co.uk

Please include:

  • Order number
  • Reason for return
  • Photos or videos (if applicable)